Shipping policy

[Maison Desply] Shipping Policy

  1. Processing Time
  • Orders are processed within [1–3] business days (excluding weekends and holidays).
  • Custom or made-to-order items: [1-3] business days.
  1. Shipping Methods & Timeframes
  • Standard (Domestic): [3–7] business days via [ups].
  • Expedited (Domestic): [1–3] business days via [ups].
  • International: [7–21+] business days via [ups]; times vary by destination.
  1. Shipping Costs
  • Domestic: [flat rate $X] or free on orders over [$Y].
  • Expedited: additional fee of [$Z].
  • International: calculated at checkout based on weight and destination.
  1. Order Tracking
  • Tracking provided for all shipped orders. You will receive a tracking number by email once your order ships.
  1. Customs, Duties & Taxes (International Orders)
  • Import duties, taxes, and customs clearance fees may apply and are the buyer’s responsibility.
  • Delivery may be delayed due to customs processing.
  1. Address Changes & Failed Deliveries
  • Please double-check your shipping address before completing checkout. We are not responsible for items shipped to incorrect addresses provided by the customer.
  • If a package is returned due to an incorrect address or failed delivery, reshipment fees apply.
  1. Lost, Stolen, or Damaged Packages
  • If your package is lost or damaged in transit, contact us at [jmuhamma641@gmail.com] within [5-7] days of the estimated delivery date. We will work with the carrier to file a claim and assist with replacement or refund where appropriate.
  • Keep packaging and damaged items for carrier inspection if requested.
  1. Order Cancellations
  • Orders can be canceled within [24] hours of placement while still in processing. Once shipped, cancellations are not possible; please follow our returns procedure.
  1. Returns & Exchanges
  • For clothing returns/exchanges, see our Returns Policy: [link]. Typically returns must be initiated within [5-7] days of delivery, items must be unworn, unwashed, and with tags attached.
  1. Contact
  • For shipping questions or issues, email: [jmuhamma641@gmail.com]. Response time: [e.g., 1–2 business days].